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GBO Knowledge Specialist, Ingka Business Service Center, Poznań

Poznan, Poland - Дослідити розташуванн Розвиток бізнесу Повна зайнятість
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Who you are

Our aim is to recruit people with our culture and values at heart, competencies in their backpack and the capacity to grow and develop within the role and organization in their mind. We believe that diversity sparks creativity and work to have an open, inclusive and honest environment where we’re constantly trying to find better ways to get things done and to bring out the best in ourselves and others. Of course, we also have bad days when ends don’t meet up, and this is also okey. We are a furniture company that started in a small village in the forests of the South of Sweden many years ago, and even though we are now a global business we still have the same Vision, to create a better everyday life for the many people.
Maintain and develop the knowledge management platform, and methods in all GBO Hubs and all GBO functions. Responsible for managing the knowledge base across all GBO functions and provide co-workers with the knowledge, tools, and skills that they need to optimize their performance at work.

We Believe you have:

• Self-motivated with very strong sense of responsibility, able to work independently with minimal supervision
• Stakeholder-attentive and result-driven leadership skills
• Continuous improvement mindset
• Business-savvy project management skills (Agile, Scrum, Jira, Canban, etc.) good to have
• Bachelor’s degree with 5+ years of experience or Master’s degree with 3+ years of experience (preferred) in knowledge management, organizational learning, international development, international affairs, or a relevant advanced degree
• Proven strong interpersonal skills
• Strong Information management skills and structuring skills for knowledge repository
• Proven skills in developing people and provide support, coaching, training, and direction to others in Knowledge sharing
• Excellent communication and presentation skills
• Experience in multicultural and multinational organisations
• Proven experience in leading and identifying process improvements, preferably in a shared services organisation

You do also have:

• Hands-on experience in ServiceNow Knowledge Management module
• Hands-on experience in Microsoft Office 365 SharePoint Site ownership:
• previous working experience in gathering KM requirements from business stakeholders across entire organization and translating them into User Stories for digital stakeholders with subsequent usability testing
• previous experience in building and maintaining Knowledge Articles
• Ability to create energy and effectively communicate around the Knowledge management agenda.
• Ability to be flexible to the need of the organisation, creative, innovative and enterprising when seeking solutions to business needs.
• Strong influencing and communication skills and ability to collaborate across all levels of the organisation.
• Developing people: Ability to inspire individuals and teams to accomplish organisational goals; motivate people to perform and grow by providing feedback, coaching, training and career direction
• Multitasker - ability to prioritise the own and the work of others, set expectations and provide clear directions
• Ability to generate, drive and implement an agenda in a complex multinational environment
Focus on changes and achieving better results

A day in your life with us

• Identify and curate GBO knowledge management initiatives and platforms
• Engage partners and learning champions – work with program managers, project partners, group functions, country SME, P&C Centres of Expertise and transformation teams to expand GBO learning activities
• collaborating with external partners, while contributing towards content development and management
• Support in identifying the best practices & knowledge that has been created within GBO HUBs and connect this knowledge to the right processes and operations to secure knowledge can be transformed into organizational capabilities and competences
• Secure that the direction for integration of knowledge and related competences in various functions, is in place and continuously assessed
• Define and govern knowledge library in GBO to enable accurate knowledge transfer and documentation
• Work in partnership with GBO functions to capture functional knowledge and enable effective backup structure within the teams.

Together as a team

GBO is a key partner for Group functions, Businesses and functions to transform and operate new ways of working. The GBO will partner with Group functions to set up Value added services and Centres of Expertise with GBO. The GBO will be key partner for Digital, Finance, Procurement and People and Culture, with potential to expand scope over time. The function will simplify, modernize and automate customer and business transactions, procurement operations and financial reporting, increase value added services, implement best practice standard ways of working while. meeting local regulatory needs, and invest in competence development.

Questions and support? Let's connect!

We are interviewing continuously and will close the advert when we find the right candidate. So don’t hesitate to apply today by submitting your CV.
Warmly welcome with your application!

If you need support or have any questions about the recruitment process, please contact us at recruitment.bsc.pl@ingka.ikea.com.

Job interviews are carried out on a continuous basis. Once we find a suitable candidate(s), we will close the job offer. Recruitment with us is fully remote.

We’re looking forward to meeting you!

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